Quality Peoples

30+ hours down

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Ok, so this site has been down for the last 30+ hours. Folks on the rss feed obviously wouldn’t have noticed. The site went down at around 2:00pm yesterday (Monday) after using the Media Temple admin panel’s totally screwed 1-click install “feature”. I tried to install another copy of WordPress into a sub-directory for testing purposes and somehow it made all directories above (the install directory) inaccessible. After trying to correct things through trial and error, with no luck, I contacted MT’s tech support system through the admin panel. After 30 hours of not hearing a peep from tech support (and several additions to the support ticket noting hours passed), I got the bright idea to call them up on the 800#, doh! 5 minutes later and I’m back up and running. Turns out 1-click install created a new ‘www’ directory for qualitypeoples.com and screwed the apache config file. So even after I used 1-click to de-install the copy of wp, it didn’t make things right. Andre at Media Temple single-handedly saved MT’s ass, if it weren’t for him I’d have started the long process of moving my domains and hosting to a new fucking hosting service. I dumped Dreamhost for the same exact crap. Andre was fully apologetic about MT’s tech support lagging and having too many open cases to handle. That alone is gold. His next move was to say that I could have called anytime which, although comforting, made me feel a bit like a shmuck. If you’re a hosting company and it takes you more than 30 hours to respond to a tech support complaint, an apology better be the first words out of your mouth (or the first words on that response email), secondly you better higher more fucking people. And if your stuff is hosted at Media Temple, two things: 1. beware of the 1-click installs. They’re a recipe for 403/404 disaster and 2. fuck the MT admin panel tech support, go straight to the real-talking people, use the phone.

One more bad tech support experience like this and I think I’ll give Tilted a try.
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